Frequently Asked Questions

Absolutely. We specialize in digital restoration. Whether it's a faded Polaroid, a scanned film negative, or a low-resolution phone snap, our artisans use advanced AI and hand-brushing techniques to breathe life back into your cherished memories.

Our "Living Legacy" package allows up to 12 high-resolution uploads. After selecting your package, you'll be guided to a secure private dashboard where you can arrange and label each photograph for our design team.

Yes. Our "Artistic Curator" service includes professional background manipulation. We can isolate the subject, soften the surroundings, or composite them into a new, peaceful setting of your choice.

We use museum-grade 310gsm 100% cotton-rag paper. Our prints use archival pigment inks (Giclée process), keeping your memorial portrait vibrant and resistant to fading for over 100 years.

Standard delivery typically takes 10–14 business days from the moment your final digital proof is approved — 3–5 days for our artisans to hand-finish the piece and 5–7 days for secure insured transit.

Yes. We partner with specialized art couriers to provide tracked and insured shipping worldwide. International delivery times vary by region but generally arrive within 15–21 business days.

We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. For higher-tier packages we also offer secure bank-transfer options.

Due to the highly personalized nature of our work, we cannot offer full refunds once digital editing has begun. We do provide unlimited digital revisions until you are 100% satisfied with the proof before it goes to print.